Customer buying behaviour in digital environment

Customer buying behaviour in digital environment

The marketing around the digital environment, customer's buying behaviour may not be influenced and controlled by the brand and firm, when they make a buying decision that might concern the interactions with search engine, recommendations, online reviews and other information. In modern shopping environments, people are more likely to use their mobile phones, computers, tablets and other digital devices to gather information. In an online shopping environment, interactive decision may have an influence on aid customer decision making, through online product reviews and user-generated content, typically provided through software from companies like Bazaarvoice and Trustpilot, or via social media.^[22][23] This content, which can include text or video-based reviews, customer photos, and feedback, is often displayed alongside products being sold on websites like Amazon, Target, and most other digital storefronts.

Subsequently, risk and trust would also are two important factors affecting people's' behavior in digital environments. Customers consider to switch between e-channels, because they are mainly influence by the comparison with offline shopping, involving growth of security, financial and performance-risks In other words, a customer shopping online that they may receive more risk than people shopping in stores. There are three factors may influence people to do the buying decision, firstly, people cannot examine whether the product satisfy their needs and wants before they receive it. Secondly, customer may concern at after-sale services. Finally, customer may afraid that they cannot fully understand the language used in e-sales. Based on those factors customer perceive risk may as a significantly reason influence the online purchasing behaviour.^[24]

Online retailers has place much emphasis on customer trust aspect, trust is another way driving customer's behaviour in digital environment, which can depend on customer's attitude and expectation. Indeed, the company's products design or ideas can not met customer's expectations. Customer's purchase intention based on rational expectations, and additionally impacts on emotional trust. Moreover, those expectations can be also establish on the product information and revision from others.^[25]

In several studies, perceived value, shopping style, and brand trust are the main factors that affect online consumers' decisions.^[26]  The perceived value means that people can compare the products and prices online, bringing them the perceived value of getting more benefits online than in an offline store.^[27] The comfortable environment that online shopping brings to customers can make consumers get more perceived value.

--
You received this message because you are subscribed to the Google Groups "2Top-manitotasy-Mirror1" group.
To unsubscribe from this group and stop receiving emails from it, send an email to 2top-manitotasy-mirror1+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/2top-manitotasy-mirror1/CAF1%3DV8x89xKH%3D-bPfy0ZphkoAox6P0DyOP%2B%2BTVwGJXWOebEX8g%40mail.gmail.com.